Nov
18
2013

Waiting for the OGRE (and not happy with @FedEx)…

It’s supposed to come today; and I have to say, I’m not happy with FedEx’s customer service on this. I don’t like being blithely told that something that belongs to me cannot be delivered the way that I want it to be delivered (I’m not a business; I want them to deliver the product without a signature if necessary so that I can pick up my kids from school and/or go food shopping and/or do any other household chores that involve leaving the house). And I really don’t like their refusal to give me any sort of time estimate for a delivery – or even a head’s up as to the likely delivery window.

They haven’t screwed up this order yet, but I am not confident that FedEx is going to avoid doing so, today.  And it won’t be the first time, either.

11 Comments

  • UtahMan says:

    I expect an unboxing video.

    • UtahMan says:

      I apologize; please let me rephrase that.

      I want to see a video of you opening this up. I still remember the Mass Effect one.

      • Moe_Lane says:

        I’ve been thinking about it, but the problem is that I’ve already done one satire of the phenomenon and I don’t want to be derivative. Also, the damn thing weighs almost thirty pounds: I can’t really manhandle it as well.

        • UtahMan says:

          Hmmm, good point. Plus the ripping open could scatter a lot of parts about.

          “Give it to me!” still makes me laugh, though.

  • acat says:

    So .. would “Hey FedEx, don’t bring it to me, let me come to you (since I’m going to be out picking up the (kids|milk|tequila) anyway…” be better?
    .
    (especially since “Hey FedEx, since you won’t tell me when I have to be home to sign for Ogre, would you mind picking up (kids|milk|tequila) too?” isn’t likely to work …)
    .
    Mew

    • Moe_Lane says:

      If they were going to pay me for my time and travel to fulfill their contract? Sure.

      • acat says:

        Heh. Fair point.
        .
        The reliability/usability of FedEx vs. UPS vs. USPS seems to vary quite a bit by region…
        .
        Some days I think the best improvement Amazon could make would be letting the customer pick the shipper.
        .
        Mew

  • Luke says:

    Mine is supposed to come tomorrow.
    In theory.
    The most recent update to the tracking information was Friday morning.
    I know it left Ft. Worth, but after that…

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