So, hey, the trick with EA is to actually CALL them.

EA’s online emergency support — as in, Russians have hacked my damn account — is worse than useless.  But call them, and you get a call back in less than a minute with a human being who knew what the hell she was doing and actually, you know, helped and everything.  I don’t know whether to be more charitable to EA in the future, or to call her back and warn her to flee that place before they come to feast upon her soul.

Moe Lane

PS: They’re gonna be passing THAT customer evaluation around the cubicles, let me tell you.