I just wanted to share this. Background: I ordered a rather large and elaborate game called OGRE from Steve Jackson Games as part of a crowdfunding program known as Kickstarter. This particular Kickstarter was very popular: too popular, in fact. It was so popular that getting the game to print took an extra year. But now it’s being shipped! Almost smoothly:
Many people have asked, in many different ways, when we will finish shipping. I can’t answer that until the shipping process is debugged. If we have to throw more bodies at it, we will, but right now it looks like we just need to throw more brains. There will be regular updates.
Apparently there were a couple of minor bugs in the initial rollout, but Steve Jackson Games is on top of them, retains a healthy awareness of what the actual problems are, has its top management fully involved in the process, is maintain full communications links among all levels of the company, takes responsibility for errors, and will maintain full transparency about the situation. Because that’s how you stop small problems from becoming large ones.
Ah, the private sector.