This is fascinating, in its way. I got a package from Amazon the other day: but I didn’t order it and it’s not addressed to me. So I call up Amazon to get them to pick it up – because it’s not mine – and they send UPS to retrieve it. So far, so good. Only I went to go look up a recent order and I see that there’s a refund process started on an order that I not only ordered, but got. Continue reading You’d think returning a package sent to you by mistake would be easy.
Tag: customer service
Waiting for the OGRE (and not happy with @FedEx)…
It’s supposed to come today; and I have to say, I’m not happy with FedEx’s customer service on this. I don’t like being blithely told that something that belongs to me cannot be delivered the way that I want it to be delivered (I’m not a business; I want them to deliver the product without a signature if necessary so that I can pick up my kids from school and/or go food shopping and/or do any other household chores that involve leaving the house). And I really don’t like their refusal to give me any sort of time estimate for a delivery – or even a head’s up as to the likely delivery window.
They haven’t screwed up this order yet, but I am not confident that FedEx is going to avoid doing so, today. And it won’t be the first time, either.
Amazon.com’s vaunted customer service apparently lied to me.
I suppose that it was inevitable; they’re normally pretty good about this stuff, but apparently not today. Short version: when I signed up for my Amazon Prime membership they charged the wrong card. OK. They neglected to send me a warning that my free trial was about to expire. Well, that’s not required of them – a good idea, but not required. Here’s the thing, though: when I called them about switching the initial charge from my debit account to the credit card (which I did, about five minutes after getting the overdraft notice from my bank*) they told me that they could and would do that, easily. Well, it turns out that they don’t do that… which I only found out when I called to check why it hadn’t been done.
This is usually the point where I start shouting, but fortunately for the customer service rep I’m sick this morning, which means that I’m taking extra care with my temper. Continue reading Amazon.com’s vaunted customer service apparently lied to me.