They’ve currently turned what should have been a two-hour operation into a five-day crawl, and it’s all apparently because the company won’t keep its repair crew fully stocked in replacement equipment – and will not streamline its emergency parts requisition system. I’m not mad at the tech on this. The tech didn’t do anything wrong. I’m mad that her superiors have to sign off on apparently every little thing.
When Radio Shack announced that it was doing a full revamp of its store, I figured that they deserved a chance at my future business. This was their chance. They have already flunked, and the second I get my iPad back I’m going to walk away and never return.