They’ve currently turned what should have been a two-hour operation into a five-day crawl, and it’s all apparently because the company won’t keep its repair crew fully stocked in replacement equipment – and will not streamline its emergency parts requisition system. I’m not mad at the tech on this. The tech didn’t do anything wrong. I’m mad that her superiors have to sign off on apparently every little thing.
When Radio Shack announced that it was doing a full revamp of its store, I figured that they deserved a chance at my future business. This was their chance. They have already flunked, and the second I get my iPad back I’m going to walk away and never return.
radioshack.com seems reasonably useful for finding the odd bits and pieces, but the stores have been useless for quite a while now.
.
Mew
You took your iPad in for service to a company that will be dead in a year or two and it didn’t work out? Shocking.
My usual Gorilla Glass replacement company seems to have gone to a cash-only business, so I was ready to give Radio Shack a try.
What is your problem with a cash-only business, pray tell?
Huh? I thought Radio Shack went out of business in the 80’s
You’re not wrong.
(Okay, they never actually went out of business, but are now useless for the random oddball electronics parts one normally went Radio Shack for back in the day.)
Always went there when I needed obscure parts for upgrading my car’s audio system… Haven’t been in one in years.
Shoot, back in the ’70s a friend of mine was in a Radio Shack when the guy behind the counter took a call. He yelled across the store to the manager, “Hey, do we have any turntables?” The manager, who was standing next to the record players, said, “Oh…I don’t know. Tell him ‘no’.”
I hear that there’s this company, ‘Apple’ that is good at repairing iPads…