This is fascinating, in its way. I got a package from Amazon the other day: but I didn’t order it and it’s not addressed to me. So I call up Amazon to get them to pick it up – because it’s not mine – and they send UPS to retrieve it. So far, so good. Only I went to go look up a recent order and I see that there’s a refund process started on an order that I not only ordered, but got.
So I call up Amazon and the nice lady who talked to me figured out what had happened. They needed a ticket to do the return, but they didn’t have the original order to work with – so whoever handled the original return just slapped a ticket on one of my recent orders. Apparently the thinking was that this way the item would at least get back to the warehouse; and I presumably would keep my mouth shut and just take the thirty buck refund.
So now I feel bad for calling it in, because now maybe I’ve gotten somebody in trouble and all I wanted to do was not keep something that didn’t belong to me. It’s not going to keep me up nights, but it’s still a bit of a shame. I know what it’s like to have to wrestle with a recalcitrant computer inventory system.
Is it just me, or .. has Amazon customer service been getting a bit .. less awesome?
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Mew
I ordered a Black & Decker handheld vac from Amazon a few months back. I opened up the Amazon box to find another brown cardboard box that just said ‘Black & Decker’ on it and a model #. I opened that box up to discover that there were two handheld vacs in there despite me only ordering and getting charged for one. I considered sending it back but just seemed like too much of a hassle to have to communicate and return an order that they screwed up. Pretty obvious the person pulling the box off the shelf didn’t realize that the box they grabbed was just another shipping box from B&D and that the merchandise box with all the glossy illustrations of the actual product was inside.