t-mobile – Moe Lane

New phone.

My J7 is a couple of years old, and was starting to do mildly weird things, and more importantly was a couple of years old. So my wife and I went to the local Metro by T-Mobile. It somehow worked out that I have a new phone (Samsung A20) that’s a marked improvement on the old one for free, and our new phone bill will now be significantly smaller than our old, combined ones. Which is why I brought my wife along: she exudes this kind of practical energy field that makes this sort of thing possible.

Moe Lane

Yeaaahhhh, let me just go check the iPad, there.

Is data roaming off? Why yes, it is. Good:

A woman in Florida recently bought her brother a phone and put him on her plan. But little did she know that her brother’s two-week trip to Canada would result in a 43-page bill for more than $201,000.

[snip]

Apparently what had happened was that her brother had not turned the data roaming off on his phone during his trip to Canada. More than 2,000 texts and a number of downloaded videos later and — at $10/megabyte — you end up with a phone bill larger than many mortgages.

Note that T-Mobile eventually was ‘nice’ by reducing the bill to a mere $2,500. And I suspect that the final amount was calculated to the penny, based on the optimum ratio of money retrieved / negative PR.

Via @seanhackbarth.