bad – Moe Lane

I suppose that it was inevitable; they’re normally pretty good about this stuff, but apparently not today. Short version: when I signed up for my Amazon Prime membership they charged the wrong card. OK. They neglected to send me a warning that my free trial was about to expire. Well, that’s not required of them – a good idea, but not required. Here’s the thing, though: when I called them about switching the initial charge from my debit account to the credit card (which I did, about five minutes after getting the overdraft notice from my bank*) they told me that they could and would do that, easily. Well, it turns out that they don’t do that… which I only found out when I called to check why it hadn’t been done.

This is usually the point where I start shouting, but fortunately for the customer service rep I’m sick this morning, which means that I’m taking extra care with my temper. Continue reading Amazon.com’s vaunted customer service apparently lied to me.